COLOCATION SERVICES
Remote Hands: On-site technical support when you can’t be there
Trained technicians available 24/7/365 to handle reboots, swaps, and cabling. Your data center visit, without the drive.
WHY REMOTE HANDS
Trained technicians, on the floor, on your schedule
Data center technicians on-site 24/7/365, not outsourced, ready for scheduled maintenance or an emergency at 2 AM. Every request is logged, tracked, and closed out with confirmation, not a guessing game over email.
Submit a request through the customer portal for routine work, or call for an immediate response when it can’t wait.
WHAT WE HANDLE
No more driving across town for a server reboot
The trip you don’t have to make anymore, whether it’s a routine reboot or a 2 AM emergency call.
Power management
Power cycling, rebooting frozen systems, and toggling power switches, handled without you dialing into a console.
Hardware swaps
Replacing a failed drive, memory module, or power supply on gear you’ve already racked.
Cabling and cross connects
Running, patching, and reseating copper and fiber connections, tested before we call it done.
Visual verification
Checking LED status lights, reading error codes, and reporting exactly what we see on the console.
Rack and stack
Installing or removing servers and network gear into your cabinets or cage.
Shipping and receiving
Accepting equipment shipments, unpacking, labeling, and staging gear until you’re ready for it.
Data Center LOCATIONS
Our own technicians, in every facility we operate
No outsourced support, no third-party vendors, engineers who work the same floor as your equipment.
Boise, Idaho
BOI-1 is staffed with our own team around the clock, ready for scheduled work or a 2 AM call.
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St. George, Utah
Our St. George team has supported customer deployments here since 2008, on-site 24/7/365.
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Oklahoma City, Oklahoma
A hardened, severe-weather rated facility on central U.S. routes. OKC-1 is fully leased today.
Learn MoreRELATED SERVICES
Managed private cloud, remote hands, and interconnection
Cabinets and private cages, both backed by remote hands, plus managed cloud as an alternative to physical hardware.
Colocation cabinets
Full cabinets for production workloads, with our own technicians a phone call away for anything that comes up.
Learn MorePrivate suites
A locked perimeter on the shared floor, with remote hands available for the equipment inside it.
Learn MoreManaged cloud
Hardware isn’t cheap. Valor Cloud delivers IaaS, DRaaS, and BaaS, fully managed, so some workloads never need a physical rack at all.
Learn More
PROVEN RELIABILITY
The people who know the facility inside out
Our technicians aren’t a third-party vendor learning your environment on the fly. They maintain the power, cooling, and infrastructure every day, so when they touch your gear, they already know the layout, the load, and what normal looks like.
COLOCATION RESOURCES
Helpful colocation articles and guides
What you need to know about installing and maintaining your colocation environment
DRaaS vs BaaS: What’s the Difference?
View Article
What’s Included in a Disaster Recovery Plan?
View Article
How to Choose a Disaster Recovery Site
View ArticleFREQUENTLY ASKED QUESTIONS
Your remote hands questions, answered
What teams ask about on-site support, response times, and what’s covered.
What is a private suite in a data center?
A private suite is a fully enclosed, hard-walled room within the facility, with its own dedicated entry point, reserved for one customer. It’s the most isolated option short of a standalone facility: no shared mesh walls, no adjacent tenants, your own physical boundary within the building.
What’s the difference between a private suite and a private cage?
Walls versus mesh. A cage is a secured, open-mesh enclosure inside the shared hall; a suite is a hard-walled room with its own door. Suites cost more per square foot, but for customers who need full physical separation, not just a locked perimeter, that’s the point.
When does a company need a suite instead of a cage or cabinets?
When the deployment is large enough, or sensitive enough, that shared hall space stops making sense. That’s usually driven by scale: dozens of cabinets’ worth of equipment, dedicated power requirements, or a workload the customer wants walled off entirely rather than just fenced off.
What’s included in a private suite lease?
Space, power, and cooling built to the density you need, plus the same carrier-neutral network access as the rest of the facility. Cross connects, remote hands, and managed install are billed separately, so the base rate reflects space and infrastructure, not bundled services you may not use.
Can a private suite scale into a full data hall or its own facility?
Yes, and that’s a common growth path. A customer starts with a suite sized to current needs, and as requirements outgrow that footprint, the conversation shifts toward build-to-suit development: a dedicated hall or campus built to their exact specification.